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  • Bridging the language divide
    May 30, 2014
    Bridging the language divide

    “My chest hurts!” “Nurse, do you have anything for the pain?” “Doctor, my blood sugar is too high.” “My baby has a high fever!”

    Medical professionals are accustomed to responding to cries for help -- unless those cries are spoken in Chaldean, Arabic, Spanish, Russian, Mandarin, Telugu or dozens of other languages spoken in Michigan. Doctors and nurses must effectively be able to communicate with their patients. Miscommunication means longer hospital stays, increased readmissions, additional tests, or even worse, misdiagnosis.

    “That’s where a language service comes to the rescue,” says Jinny Bromberg, MCACHE member and president, Bromberg & Associates, a Michigan-based language service provider.

    Jinny, who is a professional interpreter and founder of the company, leads a diverse team of linguistics professionals who are equally passionate about bridging the gap between cultures and ensuring seamless communication.

    According to the Office of Civil Rights Policy Guidance, hospitals have an obligation to ensure language access for their limited English proficiency patients. It is important for health care providers to be aware of their responsibilities to ensure OCR compliance.

    “While we work with many types of clients, health care is our most important core segment,” says Jinny. “It may be that health is important to everyone regardless of their native language, or we see what happens when professional language services are not provided.”

    Jinny’s team also provides translation reviews of medical records, which often leads to re-translating the entire document. Mistranslation occurs when clients have attempted to use web-based translation programs and amateur interpretation, sometimes provided by relatives or well-meaning bilingual medical staff. Mistranslated or misinterpreted medical information can result in horrific injury or death. 

    “In a world as diverse as ours, it is unacceptable for people to suffer or even die because of language barriers,” says Jinny. “We give priority to helping deliver the best quality care to patients, mitigate risks for hospitals and help health care organizations meet Joint Commission requirements.”

    The article was first published on The Midwest Chapter of the American College of Health Care Executives website

    Read More...

WHAT OUR CLIENTS ARE SAYING

  • Thanks to Bromberg & Associates, LLC, I got my document translated in a very short time within 48 hours in excellent quality. 

    Pav
    Private Client
  • When our club wanted to help women who were being exploited, we decided to create an informational brochure and to have it translated into other languages in addition to English. It seemed like a daunting undertaking! Fortunately a committee member found Bromberg & Associates. At every step in the process of creating, translating and distributing the brochure, Jinny Bromberg and her capable staff provided creative solutions, always in a timely, fairly priced and cost-effective manner. Moreover, as a business committed to its community, Ms. Bromberg and her staff contributed their considerable knowledge and sensitivity, which greatly added to the project’s success. We look forward to working with them in the future. 

    The Service Committee of Zonta of Detroit I
  • Thanks to your team for all of their hard work on Automation Alley’s business attraction video. The finished product is exactly what we were looking for! Thanks again and we look forward to working with you again in the future. 

    Michelle
    Automation Alley
  • Bromberg & Associates staff was a pleasure to work with. This translation company had a great representation of professionalism and showed high level of work ethics. I would definitely recommend them to anyone who needs professional translation in a very reasonable time frame. 

    Oksana B. Moceri
    Private Client
  • Your company has a very good reputation. Your associates are informative, efficient, friendly and helpful. I consider myself very lucky that I worked with Bromberg & Associates to have my birth certificate translated from Spanish to English. All initial document transfers and revisions were done electronically via e-mail. I appreciate Bromberg’s use of technology. I never had to drive to Hamtramck. Apparently, other translation agencies don’t pay such careful attention to the exactness of the original document layout. Your fine attention to detail is greatly appreciated. I received the translation in the mail and was thrilled that I got the documents so quickly. I was back at the Secretary of State Super Center and they accepted the translation no problem. I have possession of my enhanced driver’s license thanks to Bromberg. 

    Ellen Hochberg
    schoolcraft.edu
  • I do not remember to receive ever a comparably outstanding level of service: instant, professional and kind response. Thank you! 

    Dorota
    Private Client
  • The Hamtramck Housing Commission is very pleased with the work performed by Bromberg & Associates. Our project was complicated and extremely sensitive to our continued success.  Bromberg provided us with top-notch service at an affordable price. The entire Bromberg staff provided quick, reliable service; they were very responsive to our needs and finished our difficult project with ease. Bromberg accomplished what no other firms were unable to even touch.  I would not hesitate to use their services again, or recommend them to anyone.  

    Chris
    Hamtramck Housing Commission
  • I would like to thank you for your excellent service and prompt delivery of CDs we ordered.Our agency delivers Language Interpreter Courses in partnership with St. Clair College and your Linguistic Resources for Medical and Legal interpreters in different languages are very helpful for our students.We are looking forward for long cooperation with your company and for your new products.

    Lana Gurbouzov
    Language Services Coordinator, Multicultural Council of Windsor and Essex County
  • Brombeg & Associates was excellent to work with. Their response was prompt, their translations thorough, and their staff knowledgeable. They provided every document for review and once approved sent the notarized copies within 24 hours!

    Kyle McAllister
    Private Client
  • On behalf of the Detroit Metro Convention & Visitors Bureau, I have used Bromberg & Associates on numerous occasions, and have always been impressed and completely satisfied with their work. Prompt customer service and communication is key when it comes to Bromberg's employees. Their work is always flawless and is produced with a quick turnaround.

    Dana Zolynsky
    Detroit Metro Convention & Visitors Bureau
  • I have used Bromberg & Associates many times over the past year for various language projects. Bromberg has been able to fill my entire request very timely and their linguists are extremely professional. Bromberg is my "go-to" foreign language company for all my company's needs.

    Kim Brothers
  • Our business's experience with Bromberg & Associates goes back several years. They have always been fast to respond, reasonably priced and do excellent follow-up on everything. Very professional and extremely attentive to detail. We are very happy to have been dealing with Bromberg & Associates!

    Douglas Rossire