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  • Bromberg's Cathy Radloff on Language Access and Community Service
    March 3, 2017
    Bromberg's Cathy Radloff on Language Access and Community Service

    Bromberg’s Director of Operations Cathy Radloff has been with the company since 2010, and in that time she has become both the lynchpin of our day-to-day operations and a passionate supporter of our community outreach and service initiatives. She was deeply involved in Bromberg’s recent work in supporting the collective response to the Flint Water Crisis and in the company’s continued community service and cultural awareness programs in Hamtramck and throughout Michigan.

    In this interview, she discusses Bromberg’s philanthropic work and the important role language access plays in coordinating community service efforts.

    How did Bromberg get involved with the response to the Flint Water Crisis?

    That would have been through MONA – the Michigan Office for New Americans. Our main contact over at MONA, we actually had a relationship with for years and years. She actually worked at a law firm that we were doing translation work for, and when she left the firm, she let us know she was going over to MONA, and so we checked in with her every now and then, just saying “Hey, how are ya?” Then when the crisis in Flint began, she coordinated our efforts with MONA to put together the translations.

    And what exactly did Bromberg do as a part of the collective response?

    We translated literally hundreds of documents informing the population of Flint – and their main foreign language needs there are Arabic, Chinese, Hmong, and Spanish — hundreds of documents letting the population know what was going on, how the government was taking efforts to stop it and correct it, and how the population could take action to protect themselves, their children, their pets, their environment, everything. And we also did numerous videos for the Deaf community with interpreters signing the text of the documents in American Sign Language.

    Right on the front page of the Michigan.gov water crisis website, there are links to several languages, and there’s a link to each and every PDF that we translated into the target languages, and there are links to all of the ASL videos that we produced, too. Another really cool thing about the ASL videos is that we were able to include the Deaf community on this project, several of whom were residents of Flint. I was so happy about that.

    Why is it important to develop some kind of language access measure in responding to disasters like the Flint Water Crisis?

    From a legal standpoint, it’s against the law not to. But just from a human standpoint, it would be immoral not to. In Flint, there’s such a hugely diverse population – a huge portion of which don’t speak English that well, or at all, or who are Deaf – and meaningful language access really saves lives. It did save lives.

    What other philanthropic efforts are Bromberg involved in?

    We worked really closely with the Friendship House here in Hamtramck, and helped them win a Community Foundation for Southeast Michigan grant. What that money is going towards is to help build a greener Hamtramck. They’re planting gardens and they’re also helping to teach people who don’t speak English about the importance of nutrition, and about how to find the ingredients and spices and things that they’re accustomed to from their home countries in Hamtramck so that they feel they’re a part of their community, and don’t feel rejected.

    What else does Bromberg do to support organizations’ outreach efforts?

    We provide cultural awareness training and promote cultural competency to help bring communities together and seriously bridge linguistic gaps, to help not only businesses but individuals work together in a community.

    One example of that would be the work we did with MSHDA – the Michigan State Housing Development Authority. They were working on building business relationships globally with countries like China and Qatar, and they needed help with knowing what to do, even right down to, you know, knowing how to greet individuals from those countries, or how to close a deal with them. So we provided them with some really hands-on cultural awareness training.

    And in general terms, what would you say is the role of language access and cultural awareness in philanthropic efforts?

    First, I feel language access is essential for businesses today to survive, but it’s just as essential to help give them back to the community that’s giving to them. There are so many different cultures everywhere, and if you don’t immerse yourself in them or at least educate yourself to know how to work with and how to communicate with people from those cultures effectively, you’re never going to be able to take that step forward and really be able to help them in a productive way.

    © Bromberg & Associates, LLC.  2017. All Rights Reserved 

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WHAT OUR CLIENTS ARE SAYING

  • Thanks to Bromberg & Associates, LLC, I got my document translated in a very short time within 48 hours in excellent quality. 

    Pav
    Private Client
  • When our club wanted to help women who were being exploited, we decided to create an informational brochure and to have it translated into other languages in addition to English. It seemed like a daunting undertaking! Fortunately a committee member found Bromberg & Associates. At every step in the process of creating, translating and distributing the brochure, Jinny Bromberg and her capable staff provided creative solutions, always in a timely, fairly priced and cost-effective manner. Moreover, as a business committed to its community, Ms. Bromberg and her staff contributed their considerable knowledge and sensitivity, which greatly added to the project’s success. We look forward to working with them in the future. 

    The Service Committee of Zonta of Detroit I
  • Thanks to your team for all of their hard work on Automation Alley’s business attraction video. The finished product is exactly what we were looking for! Thanks again and we look forward to working with you again in the future. 

    Michelle
    Automation Alley
  • Bromberg & Associates staff was a pleasure to work with. This translation company had a great representation of professionalism and showed high level of work ethics. I would definitely recommend them to anyone who needs professional translation in a very reasonable time frame. 

    Oksana B. Moceri
    Private Client
  • Your company has a very good reputation. Your associates are informative, efficient, friendly and helpful. I consider myself very lucky that I worked with Bromberg & Associates to have my birth certificate translated from Spanish to English. All initial document transfers and revisions were done electronically via e-mail. I appreciate Bromberg’s use of technology. I never had to drive to Hamtramck. Apparently, other translation agencies don’t pay such careful attention to the exactness of the original document layout. Your fine attention to detail is greatly appreciated. I received the translation in the mail and was thrilled that I got the documents so quickly. I was back at the Secretary of State Super Center and they accepted the translation no problem. I have possession of my enhanced driver’s license thanks to Bromberg. 

    Ellen Hochberg
    schoolcraft.edu
  • I do not remember to receive ever a comparably outstanding level of service: instant, professional and kind response. Thank you! 

    Dorota
    Private Client
  • The Hamtramck Housing Commission is very pleased with the work performed by Bromberg & Associates. Our project was complicated and extremely sensitive to our continued success.  Bromberg provided us with top-notch service at an affordable price. The entire Bromberg staff provided quick, reliable service; they were very responsive to our needs and finished our difficult project with ease. Bromberg accomplished what no other firms were unable to even touch.  I would not hesitate to use their services again, or recommend them to anyone.  

    Chris
    Hamtramck Housing Commission
  • I would like to thank you for your excellent service and prompt delivery of CDs we ordered.Our agency delivers Language Interpreter Courses in partnership with St. Clair College and your Linguistic Resources for Medical and Legal interpreters in different languages are very helpful for our students.We are looking forward for long cooperation with your company and for your new products.

    Lana Gurbouzov
    Language Services Coordinator, Multicultural Council of Windsor and Essex County
  • Brombeg & Associates was excellent to work with. Their response was prompt, their translations thorough, and their staff knowledgeable. They provided every document for review and once approved sent the notarized copies within 24 hours!

    Kyle McAllister
    Private Client
  • On behalf of the Detroit Metro Convention & Visitors Bureau, I have used Bromberg & Associates on numerous occasions, and have always been impressed and completely satisfied with their work. Prompt customer service and communication is key when it comes to Bromberg's employees. Their work is always flawless and is produced with a quick turnaround.

    Dana Zolynsky
    Detroit Metro Convention & Visitors Bureau
  • I have used Bromberg & Associates many times over the past year for various language projects. Bromberg has been able to fill my entire request very timely and their linguists are extremely professional. Bromberg is my "go-to" foreign language company for all my company's needs.

    Kim Brothers
  • Our business's experience with Bromberg & Associates goes back several years. They have always been fast to respond, reasonably priced and do excellent follow-up on everything. Very professional and extremely attentive to detail. We are very happy to have been dealing with Bromberg & Associates!

    Douglas Rossire