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  • How much is language access worth to you?
    March 16, 2017
    Providing interpreters in healthcare settings isn't an option -- it's required by law.

    For healthcare providers, supplying Limited English Proficient (LEP) patients with quality language assistance isn’t optional – it’s required by the law. And since new language access requirements stipulated by Section 1557 of the Affordable Care Act went into effect this past summer, more and more language access lawsuits have begun to make their way through the U.S. court system.

    As previous language access discrimination cases have shown, those types of lawsuits can prove to be extremely costly for healthcare providers, in particular.

    Far More Expensive than Hiring an Interpreter

    Consider the 2007 case of a seriously ill two-month-old girl in a Western state.

    Her parents checked her into a hospital to undergo a surgical procedure to remove her left kidney. As explained in court documents, the baby’s parents (who spoke and understood little to no English) were under the impression that their daughter’s surgery would be fairly straightforward.

    However, the surgery wasn’t as simple as they were led to believe. Their baby’s condition began to worsen, and her kidneys completely failed as a result of the operation. After surgery, she was placed on dialysis and on a kidney transplant waiting list, as court documents explained. The doctor understood that these were potential risks of the operation, but the baby’s parents alleged they were unaware of those risks.

    That’s because their doctor failed to provide a qualified Spanish interpreter during meetings with the parents. The doctor used the baby’s aunt to interpret for the parents, and she was unable to communicate either the significant risks of the operation or alternative treatment options, including monitoring the baby girl’s kidneys for months, according to court documents.

    The aunt was not qualified as an interpreter, but she was once again used at the hospital on the day of the surgery for two informed consent conversations and pre-surgery consultation.

    Aside from the tragic health consequences of the medical system’s failure to provide an interpreter for the girl and her family, their actions ended up having serious legal consequences.

    The baby’s parents sued, claiming that the health system failed to provide consent forms in Spanish or offer trained interpreters. The parents’ claims included malpractice, negligence, lack of informed consent, and, importantly, Federal National Origin Discrimination — a violation of their federally protected civil right to qualified, effective language assistance.

    Rather than face the uncertain risks of a jury trial, the surgeon and hospital agreed to settle with the parents out of court for several million dollars .

    If you’re unsure whether your organization is in compliance with federal language access law, consider registering for our upcoming workshop, “Language Access Plans 101: Drafting Legally Compliant Plans.” Bruce Adelson, a former DOJ Senior Trial Attorney and nationally recognized federal compliance expert, will guide you through the requirements of federal language access law and help you develop a Language Access Plan template tailor-made for your organization.

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  • Thanks to Bromberg & Associates, LLC, I got my document translated in a very short time within 48 hours in excellent quality. 

    Pav
    Private Client
  • When our club wanted to help women who were being exploited, we decided to create an informational brochure and to have it translated into other languages in addition to English. It seemed like a daunting undertaking! Fortunately a committee member found Bromberg & Associates. At every step in the process of creating, translating and distributing the brochure, Jinny Bromberg and her capable staff provided creative solutions, always in a timely, fairly priced and cost-effective manner. Moreover, as a business committed to its community, Ms. Bromberg and her staff contributed their considerable knowledge and sensitivity, which greatly added to the project’s success. We look forward to working with them in the future. 

    The Service Committee of Zonta of Detroit I
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    Automation Alley
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    Private Client
  • Your company has a very good reputation. Your associates are informative, efficient, friendly and helpful. I consider myself very lucky that I worked with Bromberg & Associates to have my birth certificate translated from Spanish to English. All initial document transfers and revisions were done electronically via e-mail. I appreciate Bromberg’s use of technology. I never had to drive to Hamtramck. Apparently, other translation agencies don’t pay such careful attention to the exactness of the original document layout. Your fine attention to detail is greatly appreciated. I received the translation in the mail and was thrilled that I got the documents so quickly. I was back at the Secretary of State Super Center and they accepted the translation no problem. I have possession of my enhanced driver’s license thanks to Bromberg. 

    Ellen Hochberg
    schoolcraft.edu
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    Dorota
    Private Client
  • The Hamtramck Housing Commission is very pleased with the work performed by Bromberg & Associates. Our project was complicated and extremely sensitive to our continued success.  Bromberg provided us with top-notch service at an affordable price. The entire Bromberg staff provided quick, reliable service; they were very responsive to our needs and finished our difficult project with ease. Bromberg accomplished what no other firms were unable to even touch.  I would not hesitate to use their services again, or recommend them to anyone.  

    Chris
    Hamtramck Housing Commission
  • I would like to thank you for your excellent service and prompt delivery of CDs we ordered.Our agency delivers Language Interpreter Courses in partnership with St. Clair College and your Linguistic Resources for Medical and Legal interpreters in different languages are very helpful for our students.We are looking forward for long cooperation with your company and for your new products.

    Lana Gurbouzov
    Language Services Coordinator, Multicultural Council of Windsor and Essex County
  • Brombeg & Associates was excellent to work with. Their response was prompt, their translations thorough, and their staff knowledgeable. They provided every document for review and once approved sent the notarized copies within 24 hours!

    Kyle McAllister
    Private Client
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    Dana Zolynsky
    Detroit Metro Convention & Visitors Bureau
  • I have used Bromberg & Associates many times over the past year for various language projects. Bromberg has been able to fill my entire request very timely and their linguists are extremely professional. Bromberg is my "go-to" foreign language company for all my company's needs.

    Kim Brothers
  • Our business's experience with Bromberg & Associates goes back several years. They have always been fast to respond, reasonably priced and do excellent follow-up on everything. Very professional and extremely attentive to detail. We are very happy to have been dealing with Bromberg & Associates!

    Douglas Rossire