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In the age of electronic media, you may have used a document document portal at one time or another. Document portals are designed to eliminate the need to email sensitive or confidential documents, which often poses security issues as well as risk of incompatibility with the receiver’s software. They also provide a quicker and more […]
Teachable moments occur often, at odd times, and indeed at inconvenient times. For some Duke University Medical Center professors, their teachable moment is proving to be highly inconvenient, to say the least and most troubling. According to The Washington Post, the teachable moment came in an email, sent by faculty on January 26, 2019: “Something […]
Communication is much more than simply speaking the same language. To facilitate understanding with the person to whom you are speaking, there must also be an awareness and appreciation of where that person is coming from, literally. An awareness of that person’s culture, which extends to traditions, language, and beliefs, is vitally important when attempting […]
The Americans with Disabilities Act’s threshold requirement for effective communications between deaf patient and healthcare provider continues to generate much misunderstanding, disagreement, and eventually litigation. Effective communication, the courts have decided, depends upon what happens case by case. But in the end, the key question is whether the patient can participate meaningfully concerning his healthcare, […]
Our perceptions are invariably informed by our own experiences and biases, both implicit and explicit. They may play out in various ways every day, often without an awareness of what is actually transpiring. Our reactions and perceptions can often be influenced by what we see portrayed in the media so that when we are confronted […]
Election season is upon us. As campaigns end and votes are tallied across the United States, my thoughts always turn to one of the most memorable experiences during my professional career. Section 203 of The Voting Rights act of 1965 requires many state and local governments to provide voting and election information in languages other […]
As content creators in the business or social media world, making the decision to caption your video content may not be the first thing on your mind. As the visual elements which help the viewer be engaged to your story are important, video captioning ensures that your viewers can understand any auditory cues and dialogue, […]
Reports of health care communication complaints by deaf people are fairly commonplace in the news and online. Over the past two years alone, many lawsuits have been filed and Department of Justice action taken to respond to concerns that health care providers communicate poorly with their deaf or hard of hearing patients. These communication cases […]
The Americans with Disabilities Act (ADA) continues to be one of the most hotly contested and litigated civil rights laws. All of the new ADA developments, from lawsuits, federal enforcement, to proposed regulations, can be dizzying to follow. We make it easier for you with our 3rd Annual Roundtable, 2018 & the ADA: The Year in […]
Faced with letters from more than 100 Congressmen and various businesses requesting U.S. Department of Justice (DOJ) assistance with the growing number of website accessibility lawsuits, DOJ again declined to take any immediate action. According to The Credit Union Times: “The Justice Department under President Obama had announced its intention to issue ADA guidance governing […]
